Privacy Policy

1. Collection of personal information

(Modified from the Privacy Amendment (Private Sector) Act 2000)

As a fully accredited member of the National Herbalists Association of Australia (NHAA) NatureAid supports good privacy practice and agree to comply with the privacy legislation in regards to all information received from patients/clients.

In collecting personal information about clients practitioner will ensure that they have contact details for me and my practice; that they can gain access to the information collected about them; that practitioner will only collect information about them which assists them in optimal performance  as a practitioner of western herbal medicine and/or naturopathy; and that the practitioner will inform the client of any information which they have collected from a source other than them personally, in compliance with the privacy legislation.

2. Use of personal information

NatureAid will only use their personal information for the purpose or purposes for which it was collected or as otherwise permitted by law. The main reason for the collection of their personal information by practitioner is to establish an accurate, clear and comprehensive record of each consultation including, but not limited to name, address, contact details and occupation of the client; date of consultation; presenting complaint including duration; past and family history; relevant lifestyle history, details of previous treatments and current medications; known allergic reactions; and findings from pathology tests or other investigations.
NatureAid will only disclose their personal information for the purpose or purposes of consultation with another practitioner or as otherwise permitted by law and only with the express permission of my client.

3. Quality and security of data

NatureAid will take all reasonable steps to make sure that the personal information I collect is accurate, complete and up-to- date. The practitioner will take all reasonable steps to ensure that the storage, use and any transfer of client's personal information is done in such a way as to best protect their privacy.
NatureAid will take all reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed under National Privacy Principle 2.

4. Openness

This policy is available to all NatureAid clients. On request the practitioner can provide further general detail on what sort of personal information they hold, for what purpose, and how to collect, hold and use that information.

5. Access and correction

Any client is entitled at all times to request access to their own information and correct any personal information NatureAid hold about them. If access to their information is denied under specified circumstances set out in the privacy legislation, NatureAid will provide them with adequate reasons for the denial of access.

6. Identifiers

NatureAid will not adopt as my own identifier any identifier that has been assigned to a client by a government agency except where required by law.

7. Anonymity

Wherever it is lawful, practicable and relevant NatureAid will ensure clients have the right to be dealt with anonymously.

8. Transborder data flows

NatureAid will not transfer personal information about clients outside Australia for any purpose without the express permission of the client.

9. Sensitive information

NatureAid will not collect sensitive information about clients without their prior consent or as required by law or otherwise as set out in the privacy legislation.